How can I open an account?
You can visit our online ordering platform to set up an account and place an order. Alternatively, please call +44 (0) 1494 530 200 and ask to speak to a Sales Co-Ordinator, who will send you a new account form. You can also email email@example.com.
Is there a minimum order value?
We have a minimum order value of £600 for delivery to UK mainland addresses.
What happens if I can't make the minimum order value?
For orders under £600 (and deliveries to Northern Ireland, Channel Islands, Isle of Man and all other offshore islands) a delivery surcharge will apply. Please contact Customer Services on +44 (0) 1494 530 200 for details, or email firstname.lastname@example.org.
How can I pay?
Our preferred method of payment is by BACS or cheque - please contact our Finance team for details on +44 (0) 1494 530 200. We can also accept cash by special arrangement. We are unable to accept payment by credit card.
What are your delivery options?
We will deliver your order on pallets to any UK mainland address within 3 to 5 working days.
Where is my order?
Please call +44 (0) 1494 530 200 and ask to speak to a member of our Customer Services team for an update on your delivery.
There's a problem with my order. What do I do?
Please call +44 (0) 1494 530 200 and ask to speak to a member of our Customer Services team, or alternatively speak to your Account Manager.
I need more information on a product. Who can I speak to?
The best person to contact about product information is your Sales representative.
What promotions are currently running?
Please contact your Sales representative to discuss any current or future promotional activity.
I have a technical query. Who can I speak to?
Please call +44 (0) 1494 530 200 to speak to one of our Technical Managers.
Do you export?
We are predominantly a UK mainland distributor and can only export by special arrangement.
I want to supply RH Amar. Who do I speak to?
Please email your request in the first instance to email@example.com.
Where are your products stocked?
Our products are stocked in supermarkets, wholesalers, cash & carries and independent stores throughout the UK. If you are having trouble locating a specific product, please speak to one of our Sales Co-ordinators on +44 (0) 1494 530 200.
Why does my local store not stock this item?
We work with our customers to try to make our products available in as many stores as possible. However, only they are directly responsible in deciding which products are stocked in individual stores. If you are having trouble locating a specific product, please speak to one of our Sales Co-ordinators on +44 (0) 1494 530 200.
Do you sell to the public?
We are a B2B business, and only supply trade customers. However our Sales Co-ordinators are able to provide you with a list of stockists that take our products. You can contact them on +44 (0) 1494 530 200.
How can I make a complaint?
Please contact a member of our Customer Services team on +44 (0) 1494 530 200, or by emailing firstname.lastname@example.org